Refund policy

90-day money-back guarantee

If our alarm isn't helping, or you're not happy with it for any reason, email us within 90 days of delivery. We refund every dollar, and you keep the alarm. You don't have to send it back or prove anything.

How to ask for a refund
Email hello@kilvon.com with your order number. You don't need to fill in a form or give a reason.

What we refund
We refund the full amount you paid for the order, shipping included. The money goes back to the card or payment method you paid with. We send the refund within 5 business days of your email, and your bank may take a few more days to show it.

Damaged, faulty or wrong item
If something arrives damaged, stops working, or isn't what you ordered, email us a photo within 90 days of delivery. We send you a new one or refund you, whichever you prefer, and you don't have to send the old one back.

Changing or cancelling an order
You can change or cancel an order within 24 hours of placing it by emailing hello@kilvon.com. After 24 hours the order may already be on its way, and the 90-day guarantee above still applies.

Questions
Email hello@kilvon.com and we'll get back to you.